1) Questionnaire

- Individuals interested in starting PrEP must complete the online questionnaire to assess eligibility.

2) Patient Consent Forms

- Fill out and submit the required documents

3) Lab Work

- Based on your insurance, lab orders will be sent electronically to Quest or LabCorp. Note: Labs must be completed at least one week prior to your scheduled appointment.

4) Hale App

-  Video/Telemedicine visits are conducted using the Hale app. Make sure to download and create an account. Click here to download the app.

5) Video/Telemedicine Appointment

- It’s time for your visit! Please log into the app via your mobile device 5 min before your scheduled time. The provider will initiate the visit.

6) Start PrEP!

- Patients may choose to pick up their prescriptions from their nearest Walgreens or have it delivered to a specific location. Your confidentiality is important to us. Ask about additional options for added security.


Southwest Family Medicine Associates
8877 Harry Hines Boulevard
Dallas, TX 75235
Phone: 469-270-1690
Fax: 214-393-2945
Office Hours

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